What percentage of your customers are happy?
Over at happy.clearbooks.co.uk you can see how our customers rate the service provided by the Clear Books support team.
In my post ‘Is a lack of focus killing my business?’ I wrote about how we developed our own internal help desk system. One of the benefits of a custom help desk system is the flexibility to implement initiatives like happy.clearbooks.co.uk.
Our customers rate responses from support agents as happy, neutral or negative. These statistics are then automatically collected and the most recent 100 ratings are published.
Clear Books is open and transparent with this information. By putting the statistics in the public domain we are challenging ourselves to improve the level of support we provide.
At the time of writing, 79% of our customers are happy.