Clear Books plc

Customer Happiness

Last 100 Ratings Summary

 

74% said great!

 
 

12% said ok

14% said bad

 

Number of tickets answered

 

This week

79
 
 

Last week

181
 
 

Prior week

243
 

Last 100 Customer Ratings

Sad
Happy
Happy
Happy
Happy
Happy
Happy
Happy
OK
Happy
Happy
Sad
OK
Sad
OK
Sad
Sad
Sad
Happy
Happy
OK
Happy
Happy
Sad
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OK
Happy
Happy
Happy
Happy
Sad
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
OK
Sad
Happy
Happy
OK
Happy
Happy
Happy
Happy
Sad
Happy
Happy
Happy
Sad
Happy
OK
Happy
Sad
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
OK
Happy
Sad
Happy
Happy
Happy
Happy
OK
Happy
Happy
Sad
OK
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
OK
Happy
Happy
Happy

What are these faces?

After every interaction we have with a customer we ask them to quickly rate their customer support experience by clicking one of three smiley faces (happy, ok or bad).

How do we use these ratings?

Every interaction with a customer is an opportunity to improve. We use this happiness report to measure how we're doing at reaching our end goal of total customer happiness.

Open, honest and transparent approach

These ratings are public enabling everyone to see just how well we are doing at providing the highest possible quality support to our customers.

Full transparency keeps us honest.