Clear Books plc

Customer Happiness

Last 100 Ratings Summary

 

66% said great!

 
 

16% said ok

18% said bad

 

Number of tickets answered

 

This week

78
 
 

Last week

251
 
 

Prior week

264
 
 

Last week's working hours response time averaged
5 hours 51 mins

clock
 

Last 100 Customer Ratings

Happy
Happy
Happy
Happy
Happy
OK
Happy
Happy
Happy
Happy
OK
Happy
OK
Happy
Happy
Happy
Sad
OK
Sad
Happy
Sad
Happy
Happy
Sad
Sad
Happy
Happy
Happy
Sad
Sad
OK
Happy
OK
OK
Happy
Happy
OK
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Sad
Sad
Happy
Happy
Happy
Happy
Sad
Sad
OK
Sad
Happy
OK
Happy
Sad
Happy
Happy
Happy
Happy
Happy
Happy
Happy
OK
Sad
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Happy
Sad
OK
Sad
Happy
OK
Happy
Happy
Happy
OK
Happy
Happy
OK
Happy
Happy
OK
Sad
Sad
Happy
Happy
Happy

What are these faces?

After every interaction we have with a customer we ask them to quickly rate their customer support experience by clicking one of three smiley faces (happy, ok or bad).

How do we use these ratings?

Every interaction with a customer is an opportunity to improve. We use this happiness report to measure how we're doing at reaching our end goal of total customer happiness.

Open, honest and transparent approach

These ratings are public enabling everyone to see just how well we are doing at providing the highest possible quality support to our customers.

Full transparency keeps us honest.