Clear Books plc

Customer Happiness

Last 100 Ratings Summary

 
Green Happy Face

78% said great!

 
 
Amber OK Face

12% said ok

Red Sad Face

10% said bad

 

Number of tickets answered

 

This week

204
 
 

Last week

197
 
 

Prior week

292
 

Last 100 Customer Ratings

Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Amber OK Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Red Sad Face
Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Red Sad Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Red Sad Face
Green Happy Face
Green Happy Face
Red Sad Face
Amber OK Face
Green Happy Face
Red Sad Face
Red Sad Face
Red Sad Face
Red Sad Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Green Happy Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face
Amber OK Face
Green Happy Face
Red Sad Face
Red Sad Face
Green Happy Face
Green Happy Face
Amber OK Face
Amber OK Face
Green Happy Face
Green Happy Face
Green Happy Face

What are these faces?

After every interaction we have with a customer we ask them to quickly rate their customer support experience by clicking one of three smiley faces (happy, ok or bad).

How do we use these ratings?

Every interaction with a customer is an opportunity to improve. We use this happiness report to measure how we're doing at reaching our end goal of total customer happiness.

Open, honest and transparent approach

These ratings are public enabling everyone to see just how well we are doing at providing the highest possible quality support to our customers.

Full transparency keeps us honest.