What are these faces?
After every interaction we have with a customer we ask them to quickly rate their customer support
experience by clicking one of three smiley faces (happy, ok or bad).
How do we use these ratings?
Every interaction with a customer is an opportunity to improve. We use this happiness report to measure
how we're doing at reaching our end goal of total customer happiness.
Open, honest and transparent approach
These ratings are public enabling everyone to see just how well we are doing at providing the highest
possible quality support to our customers.
Full transparency keeps us honest.